' To improve health,well-being and lives of those we care for '
Welcome to Probus Surgery
At Probus Surgery the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for those suffering with chronic diseases and offer a wide variety of other medical services. Please see Clinics & Services for more information.
In addition to our main site at Probus, we also have 4 branch sites in Grampound, Tregony (Roseland Parc Nursing Home), Hewaswater (The Merlin Centre) and Summercourt (Village Hall). Most sites have disabled access and facilities which help maintain ease of access for patients with limited mobility. For the visually impaired, we can provide copies of practice information in larger text upon request.
For details of our opening hours and appointment times, please visit the appropriate page on this website.
Our practice News page contains information on non-clinical items of news from in and around the practice which we hope you find of interest.
The patient survey is now live until 28th February 2020.
Please scroll to the bottom of this page and click on the link to complete.
Extra copies are available from Probus Surgery or Grampound Surgery if you would prefer to complete a paper copy.
We have been made aware that some households have not received the letter and survey we sent on Thursday 30th January, we are currently in contact with Royal Mail regarding this issue and they have informed us they have until February 12th to deliver these letters.
As a result of the delayed postage by Royal Mail we will be extending the deadline for the survey until Friday 28th February 2020.
Information for Patients Regarding The Corona Virus
The advice to the public is to call NHS 111 now if they have been:
- To Wuhan or Hubei Province in China in the last 14 days (even if they do not have symptoms)
- To other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it is mild)
- To Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
- in close contact with someone with confirmed coronavirus
Anyone who meets the above criteria is advised not to go to a GP Surgery, community pharmacy or hospital. Instead they should call NHS 111, stay indoors and avoid close contact with other people.
For further information, please click on the link below.
To view our CQC rating please click here
There are an estimated 29,000 people living with diabetes in Cornwall and the Isles of Scilly. If you would like more information about:
- Self Care
- Looking after your feet
- Getting your eyes checked
- Preparing for pregnancy when you have diabetes
- Top tips for healthy eating
CLICK HERE to access the video library
If you would like more information about Diabetes care please CLICK HERE to access the Kernow CIC useful information.
If you need to visit the emergency department, a minor injury unit or urgent care centre, you can see how long you may have to wait by using the online waiting time service, which shows the longest wait, how many people are waiting to be seen and how many people are in the department. It also includes opening times and x-ray availability.
Visit: www.kernowccg.nhs.uk/get-info/choose-well/ed-and-miu-waiting-times for details of services in Cornwall and Devon or the new NHS Quicker app, which can be downloaded for free from the App store: https://nhsquicker.co.uk/app/
NHS Choices replaced by nhs.uk
The NHS Choices website has been renamed nhs.uk and a number of improvements have been made. The information on www.nhs.uk has been made easier to read so people can use it to better manage their health and care. The design has also been improved for use on mobile devices to give people quick access to a range of services and practical health information. The website address remains the same, but youll no longer see the NHS Choices logo on the website. It will simply retain the trusted NHS brand.
Click on the link below to take you to the nhs.uk website.
Named Accountable GP for All Patients
Every patient has now been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.
If you wish to change the name of your accountable GP, please let us know and we will make every reasonable effort to accommodate this request.
Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.
Repeat Prescriptions (either online or paper):
We would kindly ask if...
* You could allow a minimum of 3 full working days (not including weekends) for us to process your prescriptions.
* You can order up to 10 days in advance.
Please Note: If you do not collect your prescription within 4 weeks it will be removed from the shelf.
If you would like to order your medication through The Waiting-room online service, you will need to attend the practice in person, bring some form of identification with you and complete the relevant registration form.
Patients Guide to Registering with The Waiting Room 2 Online Services
For detailed guidance on how to register with The Waiting Room 2 please follow this link http://www.microtest.co.uk/resources/TWR2-registration_guide.pdf
To view how to use the Waiting Room. Copy the link below into your web browser to watch some demonstrations by selecting from the menu choice.
Practice Information Leaflet
To see our Practice Information leaflet, please Click Here
(Site updated 19/02/2020)