When We Are Closed
All patients can access medical advice between the hours of 6.30pm and 8am, Mondays to Fridays and all day and night Saturdays, Sundays and Bank Holidays by ringing 111 for the NHS111 service.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Between the hours of 8.00am - 8.30am and 18.00pm - 18.30pm Monday to Friday and on Tuesday's between 13.00pm - 14.00pm our telephones are monitored by Kernow Message Handling. If you need to speak to a GP urgently during these times you can ring 01209 311502 and they will take a message and contact us to request we ring you.
Information regarding the NHS 111 service
NHS 111 is a service that has been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Only Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
NEW SERVICE: See a GP by video with Livi. Even at the weekend.
Patients of Probus Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm, and at weekends between 8.00am - 16.00pm. The service is provided free on the NHS.
You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit livi.co.uk for more information.
Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
Get the Livi app here: https://bit.ly/35YeCsK
To be able to access the Livi App Service patients will need to give permission to share their medical record with Third Parties. This is different than data sharing with NHS Digital. You may be asked for consent when you call the Reception team.