Prescriptions

How Do I Order My Repeat Prescription?

Please allow a minimum of 5 working days (not including weekends or bank holidays) to process repeat prescriptions. You can order up to 10 days in advance.

Emergency Prescriptions

If you have any problems, queries or difficulties, or if you have accidentally run out of your medication, a dispenser will be available to offer advice and assistance.

Please contact the dispensary through the usual surgery telephone number and select option 1.

Probus Dispensary

The dispensary is open at Probus Surgery from 08:30-18:30, Monday to Friday.

Dispensing facilities are available for most patients who live more than one mile from a chemist. You will be advised of your eligibility when you register as a patient.

Delivery Service

Regular repeat medication drops are made to the following locations on Monday, Tuesdays, Wednesdays, Thursdays and Fridays:

  • Tregony (Post Office)
  • Roseland Parc
  • Summercourt Surgery (Memorial Hall)
  • Grampound Road (Shop)
  • Ladock (Shop)
  • Sticker (Londis)
  • Tresillian (Shop – Mary’s Pasties)
  • Probus Garage
  • Grampound Village Store

If you would like to collect your repeat medication from one of these locations and you pay for your prescription, we will need payment with your repeat prescription request before we are able to send your medication. If you do not pay for your medication, please contact the dispensary and inform them the reason why you do not pay in order for us to update our computer system before we can send out your medication.

In addition, a delivery service is available for patients who are housebound and further information is available from the dispensary regarding this service.

Medication Reviews

Patients on repeat medication will be asked to consult with a pharmacist, a doctor or practice nurse at least once a year to review these regular medications. The notification date should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. If you have been advised by the surgery that your medication review is due, you will need to fill out our Medication Review Form.

Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) is a NHS service that allows us to send your prescription(s) directly to your chosen pharmacy. This paper-free prescription service means that you do not have to come into the surgery to collect your prescription.

We encourage all patients to register for this free service. You can register for electronic prescribing by completing our EPS registration Form.

Prescription Fees

View the cost of prescriptions via the website NHS UK: How much is the NHS prescription charge?

You can also find out if you are entitled to free prescriptions by visiting the website NHS UK: Am I entitled to free prescriptions?